FAQs

How can I track my order?

Once your order is shipped, you will receive a tracking number. 

How long will it take to receive my order?

We do our best to process and ship all of our orders within 2-3 business days. Typically it takes less than a week to receive your order once it has been shipped.

Do you ship internationally?

We only ship in the USA.

Do you offer bulk order discounts?

Yes, we offer discounts for bulk orders. If you are interested in purchasing a large quantity of personalized photo magnets, such as, business advertising or gift shop merchandise, please contact us at hello@rootsandroutesmagnets.com for more information on pricing and available options.

What is your return policy?

We take pride in the quality of our products. If you receive a defective item or if there is an error with your order, please contact us within 14 days of receipt for assistance. We will work with you to resolve the issue and make sure you are well taken care of.

How can I contact customer support?

You can reach our customer support team through the contact form on our website or by emailing us directly. We strive to respond to all inquiries within 24 to 48 hours to ensure you receive the assistance you need in a timely manner.